What's new

Your company number. At sign-up, choose Belgium: your company number replaces the French SIRET, on your legal notices and your documents.

Belgian VAT. The 21, 12 and 6 % rates can be chosen for your plans and items, and are printed on your quotes and contracts.

Belgian public holidays. Your calendar, your open access hours and the AI agent follow the Belgian calendar.

Your contacts’ wording. They read “domiciliation” instead of “direct debit”, “TVAC” on prices, and no more references to French law. A contact who unsubscribes from text messages gets an e-mail acknowledgement.

The “Coach” role. It sees the calendar and contact records, and reads and writes their notes. It has no inbox, no follow-ups and no sales.

Several triggers. “+ Add a trigger” links up to three triggers with “or”: one automation is enough where you needed two or three.

At start-up, those already there. When you switch an automation on, you can also bring in the contacts who already match its trigger.

One list. In the Automations section of the record, each automatic message has its card: appointment reminder or confirmation, payment link, questionnaire, satisfaction survey, mandate, quote, the AI agent’s first contact.

What goes out and when. Each card shows what has been sent, what is planned and on which date.

“Stop”. One click, and whatever is still planned is no longer sent to that contact.

Up to three messages. The first contact with a new lead is set in steps: e-mail or text, each with its own delay.

Your team takes over. A lead who answered none of the steps goes back to your team, with a task to call them.

The ad the lead saw. The agent knows which Meta ad brought the lead, and can repeat its offer exactly.

“Suggest a reply”. In the inbox, the AI reads the whole thread and drafts a reply for e-mail, text or chat. You read it before sending.

Apple Pay and Google Pay. They appear on the contact’s device: payment link, online sign-up, paid appointment, and even inside the page embedded on your website.

A QR code on site. During sign-up at the front desk, the contact scans a QR code and pays on their own phone, deposit included.

One page, in order. Contact details can be edited until signature, then come the mandate and the payment.

The SEPA mandate online. The IBAN is shown in full, “Check the IBAN” verifies it, and the contact signs by hand.

A deposit, if you want one. It is optional, and is taken together with the card payment: the card is entered only once.

A later start. The membership can start on a chosen date, with the first instalment collected at the start if you wish.

Your own language. In My profile, choose French or English: menus, screens, notifications and team e-mails follow.

The location’s language for your contacts. Sales path, signature, e-mails, texts and legal texts go out in the location’s language, whoever clicks.

Dates and prices in the right format. They follow the chosen language.

New triggers. Buys a plan, buys an item, buys a plan without its option, gets a discount, has not visited for X days, has not booked an appointment for X days.

Explained. Each trigger says what starts it, and is greyed out when it cannot work for you.

Organised your way. Create your categories, move your automations by drag and drop, search them by name.

A trigger missing? Ask for it from the list.

At the right moment. The survey goes out after an appointment, type by type, or according to how often your members come.

The score first. It is saved on the first click, the questions come next.

A QR code. Display it at the front desk to collect feedback on site.

The results. The average score and the themes that come up in the comments.

One link per person. The friend gets a page in your branding to book their session with their offer.

Your offers, your gifts. An offer for the friend, a gift for the referrer when the friend signs up, and a limit per person if you want one.

Messages ready to go. Invitation, thank-you and gift go out by e-mail or text, and can be adjusted right there.

Dedicated pages. Besides the main page, each page picks its activities, photos, description and opening hours. Each one has its own switch.

A button on your website. The floating button is set like the chat bubble: side, offset, delay, desktop or phone.

“Share”. Each page gives its links for your ads and Google, and its code to paste on your website.

Your domain name. Your public pages open at your own address, for example booking.yourgym.com.

Your database imported. Members and former members arrive in Fitness Vendor, without any message or automation going out.

Both ways. A record created or a mandate signed goes to Virtuagym; a phone number or e-mail changed in Virtuagym comes back to Fitness Vendor.

On every record. “Sync with Virtuagym” does both ways in one click.

Straight away. The contact arrives the second they submit the Meta form: your team or the AI agent can answer right away.

Where they came from. The original form, campaign and ad are written into their history, and their lead source is set automatically.

Your Pages and forms. Choose which Facebook Pages are followed and find each form in a filterable list.

The same slots. The AI agent and your team offer SimplyBook’s free slots, and an appointment booked in Fitness Vendor is written there.

SimplyBook appointments in Fitness Vendor. They show in the calendar and on the contact’s record, and an unknown person who books becomes a record.

One calendar. Appointments booked by the AI agent, by your team or online by your contacts arrive in the same place.

The same rules everywhere. An appointment booked by hand follows the same hours, durations and availability as online booking.

The status follows. Cancelling an appointment or marking a no-show updates the contact’s status.

Your figure, front and centre. At the top of the page, the indicator that matters to you: sales closed, conversion rate, new contacts, appointments attended or revenue.

Your blocks, in your order. Arrange the blocks and hide the ones you do not use. The page is the same for your whole team.

Every calculation explained. An “i” next to each rate tells you how it is counted.

A discount in euros or as a percentage, set plan by plan.

A contract with no direct debit. The contract states the upfront payment and ends with the commitment. The pro rata refund, in case of termination, is printed on it.

Sales or revenue. You choose what the target measures: the number of sales, the money collected or the value of signed contracts.

Bonus tiers. Up to ten tiers. In revenue, each tier pays a percentage of what was sold.

The same unit everywhere. The home page, Statistics and the targets log speak in the unit you chose.

One-off or recurring, by e-mail or text. You choose the frequency, the day and the time; the campaign goes out again on its own.

Formatted e-mails, with attachments, in campaigns as in your message templates.

Tracking per send. Each occurrence appears in the tracking, with the sales it brought in.

A personal link, valid for seven days. A new send replaces the previous one.

Everything the law requires. Pre-contract information, terms of sale, right of withdrawal and consent to start before the withdrawal period ends.

The mandate follows. If the plan is paid by direct debit, signing the SEPA mandate comes right after.

Your file, your columns. You say what each column contains.

No duplicates. A contact already there is recognised by e-mail or phone number.

You no longer have to think about it. A contact signed up without a mandate receives the link the next day, then a reminder at day 3 and day 7.

Only one valid link at a time, so an old message can no longer be used.

Plus your own follow-ups. An automation starting on “mandate to sign” adds your own steps, with the delays you choose: a message, a call to make, a task for the team.

Spotted for you. Two records with the same email or phone number show up in duplicates.

An easy comparison. Name, email, phone, status and source side by side; one record is suggested, you keep the one you want.

Nothing gets lost. Contracts, sales, mandates, quotes, appointments, conversations, follow-ups, notes and consents move to the record you keep.

Merge everything at once for groups with no difference at all.

Reversible for 30 days. Each merge is logged in the history and can be undone in full.

“Not duplicates”. Two people with the same name stay separate, and you can change your mind.

Clean lead sources. Create, rename, merge: two spellings of the same source no longer make two lines.

Nothing gets lost. A source already used by contacts is archived instead of deleted, and can be restored whenever you want.

Message templates ready to send, with a subject for email, a counter for SMS and fields that fill in on their own.

Right where you need them. Your templates show up in your campaigns and in the inbox, with a search by channel.

Around fifteen triggers, on top of statuses. New contact, quote sent, no-show, mandate to sign, birthday, sale won or lost, risk of leaving, contact who never replied.

Steps in a row, each with its own delay. An email, a call to make, a task for the team or a status change.

Only the right contacts. All sources, only some, or all except some.

Messages in their name. First name, location name, the user following the contact: fields fill in on their own, and a test send shows you the message first.

Never at an awkward time. Messages go out Monday to Saturday, 8am to 8pm, in your location's time zone.

17 templates to start from, statistics for every step, and manual launch from a record or on a group of contacts.