Terms of service
Last updated: October 25, 2026
Purpose
These terms govern access to and use of Fitness Vendor, a conversational, omnichannel AI agent for lead qualification and appointment booking for local businesses, published by FV - Fitness Vendor.
Service description
Fitness Vendor replies to the business's leads on its channels (WhatsApp, Instagram, Messenger, SMS, email, website chat), in the name and under the brand of the business, and books appointments in its calendar based on its real availability. The service is white-label: it stays invisible to leads.
Subscription and pricing
The service is offered at €99.99 excl. VAT per month and per location, with no commitment, after a free 7-day trial. It is paid by card or by SEPA direct debit, at the customer's choice; the top-ups described below can only be paid by card. The subscription includes 100 conversations per calendar month; a conversation counts once in the month as soon as the AI agent has replied in it. Beyond that, the customer may buy top-ups of 100 conversations at €19.90 excl. VAT each, one at a time or through automatic top-up, which the customer switches on themselves; no top-up is ever bought without their action. Each top-up is paid when it is bought, with the card on file, on a separate invoice; if the payment is declined, the top-up is not added. An automatic top-up whose payment is declined while the conversations are already under way is added to the next subscription invoice. Without a top-up, once the 100 conversations are reached, new conversations receive an automatic acknowledgement, and ongoing conversations are never cut off. The subscription can be cancelled at any time and remains active until the end of the current period.
Text messages (SMS)
Text messages sent on behalf of the business are billed per SMS. One SMS holds 160 characters, or 70 if it contains a character outside the standard SMS alphabet (for example « ê » or an emoji); a longer message counts as several SMS. Every SMS costs €0.05 excl. VAT, whatever it is: reminders, follow-ups, automatic replies, hand-written messages and campaign SMS (bulk send). Replies received from contacts are not billed. The subscription includes 50 SMS per calendar month, excluding campaign SMS, not carried over to the next month; no campaign SMS is included. Beyond that, SMS are drawn from a prepaid SMS credit, which the client tops up by the amount of their choice (€1 to €5,000 excl. VAT), one at a time or through the automatic top-up the client turns on, with the threshold and amount the client chooses; no top-up is ever bought without the client's action. Each top-up is paid when it is bought, with the card on file, on a separate invoice, at the exact amount chosen, with no fees added; if the payment is declined, the top-up is cancelled and no credit is added. The SMS credit received is that amount less the transaction fees charged by the payment provider Stripe (card 1.5%, billing 0.7%, tax calculation 0.5%, applied to the amount including VAT, rounded up to the cent, at the rate of a standard European Economic Area card); these fees go to Stripe, and FV - Fitness Vendor keeps none of them; the credit received is shown before any top-up. Unused credit carries over from month to month. It is not refunded on termination: it stays attached to the business's account and becomes usable again if the subscription is reactivated. When the credit no longer covers an SMS and automatic top-up is off, that SMS is not sent and the client is notified. The month's usage can be checked at any time in the Billing section and in the service settings.
Card payments
The client may collect card payments from its contacts through Fitness Vendor: sales-journey payments (membership, fees, first payment), payment links, and appointments the client chooses to have paid online at booking. This service is optional; the client enables it itself, appointment type by appointment type for paid appointments. Collection account: payments are collected directly on the client's Stripe Connect account, opened in its name with Stripe after the identity verification required by law. Funds never pass through FV - Fitness Vendor. The client accepts Stripe's terms applicable to that account and views its payments, refunds and payouts there. Commission: FV - Fitness Vendor deducts at source, on each card payment collected, a commission of 2.5% excl. VAT of the amount paid incl. VAT (3% incl. VAT), with no fixed part, in addition to the subscription. It is computed payment by payment and always leaves the client at least €0.50. The same rate applies to every card payment collected through Fitness Vendor, including appointments paid online. Stripe fees: Stripe's processing fees (Stripe's public pricing, or the client's negotiated pricing) are deducted by Stripe from the client's account and borne by the client. Commission invoice: on the 1st of each month, FV - Fitness Vendor issues to the client an invoice for the commission deducted from the card payments collected the previous month. As the commission has already been deducted at each transaction, this invoice is issued as settled: no payment is expected. It allows the client to record this expense and to deduct the VAT invoiced to it. No invoice is issued for a month without commission. Statements and payment records: Fitness Vendor makes available to the client, under Card payments, a monthly statement of its card payments and a file for its accounts (list of payments and refunds, Stripe fees, commission, net received), as well as one record per payment. These documents are drawn up from the payment data recorded by Stripe and are provided for information. They are not invoices and are not issued in the name and on behalf of the client within the meaning of article 289 of the French General Tax Code. The client remains solely responsible for its invoicing and price-information obligations towards its contacts. Refunds of an appointment paid online: (1) if the contact cancels online before the deadline set by the client (24 hours before the appointment by default, shown to the contact before payment and applicable to appointments booked after it is changed), or if the client itself cancels the appointment, the contact is refunded in full and FV - Fitness Vendor returns its commission; only Stripe's fees, which Stripe does not return, are borne by the client; (2) a rescheduling request made within that deadline keeps the payment, which is attached to the new appointment; if no new appointment is booked within 48 hours, the contact is refunded under (1); (3) after that deadline, or if the contact does not show up, no online cancellation is offered; the client may itself refund, from Fitness Vendor, an amount equal to the payment less Stripe's fees and the commission, which remain earned. For any other refund, neither the FV - Fitness Vendor commission nor Stripe's fees are returned. Liability: the client is the sole seller of the paid services. It sets their price and terms, informs its contacts (in particular about the right of withdrawal and the consumer mediator it has appointed), and alone is responsible for refunds, complaints and payment disputes; the amount of a lost dispute and related fees are debited by Stripe from its account. FV - Fitness Vendor provides the payment tool and is not a party to the sale.
Development on request
During the first three months of their subscription, the customer may request the development of a missing feature. FV - Fitness Vendor reviews each request with them and answers with an agreement, a reasoned refusal or an indicative timeline. A request may be refused if it falls outside the scope of the service, depends on a third-party tool that does not allow it, or requires disproportionate work. No delivery timeline is guaranteed. A feature developed remains the property of FV - Fitness Vendor and may be offered to all its customers. Such developments change neither the price nor the term of the subscription.
Client obligations
The client is responsible for the accuracy of the information they configure (offers, prices, availability), for connecting their own channels and calendar, and for complying with the rules applicable to those channels (in particular Meta's policies for WhatsApp). The client warrants that they hold the rights required over the accounts they connect.
Management software and third-party services
The client may connect to Fitness Vendor a management software or third-party service it uses (for example Deciplus, Resamania, Virtuagym, SimplyBook.me or Ringover). This connection is optional and activated solely on the client's initiative and responsibility. By activating it, the client authorises the connection, provides the required access, declares that it holds a valid contract with the publisher and is authorised to connect a third-party service to it, and remains solely bound by that publisher's terms. FV - Fitness Vendor acts as a technical intermediary and is not a party to the contract between the client and the publisher. The data comes from the client's software, the client remaining responsible for its processing; FV - Fitness Vendor processes it on the client's behalf, as a processor, under the data processing agreement. The client checks the accuracy of this data before any decision or action. The connection is provided as is: FV - Fitness Vendor does not guarantee the accuracy of third-party data and is not liable for any malfunction, data discrepancy, or change or suspension of access attributable to the publisher. Except in case of gross negligence or wilful misconduct, the client waives any financial claim against FV - Fitness Vendor in respect of the connection. Where the third-party service allows it (for example the SimplyBook.me calendar), changes that the client or their team make in Fitness Vendor to an appointment coming from that service (rescheduling, cancellation, attendance) are passed on to it, on their instruction and at their sole initiative; FV - Fitness Vendor writes nothing else there. The client may cut the connection off at any time: access credentials are then erased and nothing is deleted in the third-party software.
Availability and maintenance
FV - Fitness Vendor strives to keep the service available 24/7. Interruptions may occur for maintenance or due to external dependencies (channels, calendars, third-party providers).
Liability
Fitness Vendor applies programmatic validation to any message containing a price or a slot: information that does not come from the client's price list or real calendar is not sent. The client remains responsible for configuring their offers and calendar and for the content delivered under their brand.
Termination
The client can cancel at any time from their dashboard. FV - Fitness Vendor may suspend or terminate access in the event of a breach of these terms or non-compliant use.
Governing law
These terms are governed by French law. Any dispute falls under the competent courts of the publisher's registered office, subject to mandatory legal provisions.